- Reinforces transparency and public accountability with Physical Complaint Centre in Oshodi
The Lagos State Traffic Management Authority (LASTMA) has reaffirmed its commitment to institutional transparency, public accountability, and citizen-centred service delivery with the announcement that its newly inaugurated 3367 Toll-Free Call Centre, operating under the Agency’s Digital Centre, recorded a total of 2,843 public engagements within its first thirty (30) days of operation.
The operational data, covering the period from June 28 to July 29, 2026, highlights growing public confidence in the Agency.
Lagos residents, particularly motorists, increasingly view LASTMA as a responsive, accessible, and reliable institution dedicated to road safety, traffic order, and the seamless flow of vehicular movement across the state.
A breakdown of the engagements shows 1,047 enquiry calls, 709 commendations, 468 successfully resolved cases, and 400 reports relating to accidents and vehicular breakdowns.
Additionally, 163 formal complaints and 11 information requests were received, while 45 calls were unsuccessful due to factors such as network interruptions, abandoned calls, and technical issues.
The General Manager of LASTMA, Mr. Olalekan Bakare-Oki, described the impressive response as a strong validation of the Agency’s ongoing efforts to uphold operational excellence, institutional integrity, and service delivery guided by professionalism.
He further revealed that, in addition to the toll-free call centre, the Agency has established a Physical Complaint Centre (PCC) at its Oshodi headquarters.
The facility provides members of the public with a convenient avenue for lodging complaints, making enquiries, and reporting traffic-related concerns, including issues concerning the conduct and professionalism of LASTMA personnel.
According to him, the Physical Complaint Centre represents a significant milestone in LASTMA’s institutional reform agenda, aimed at strengthening transparency, enhancing public trust, and fostering meaningful engagement between the Agency and the public.
“The Physical Complaint Centre complements our 3367 Toll-Free Call Centre by providing an alternative platform for individuals who prefer face-to-face interaction.
Every complaint received is treated with utmost seriousness and subjected to thorough investigation in line with established procedures, regulations, and the principles of natural justice,” Bakare-Oki stated.
The General Manager reiterated the Agency’s zero-tolerance stance on corruption, extortion, misconduct, and abuse of office. He assured Lagos residents that all genuine complaints would be investigated transparently and impartially, with appropriate sanctions applied to any officer found culpable in accordance with public service rules and the Agency’s disciplinary framework.
He emphasized that both the toll-free call centre and the Physical Complaint Centre are critical components of LASTMA’s broader transformation strategy to enhance accountability, deepen public trust, and improve communication with all road users.
Bakare-Oki therefore urged motorists, commuters, transport operators, corporate organisations, and civil society groups to actively utilize the Agency’s feedback and complaint channels, noting that public participation remains vital to achieving safer roads, efficient traffic management, and a more resilient transportation system in Lagos State.
