The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s abrupt withdrawal from the Nigerian market, with particular attention to the company’s handling of outstanding obligations to customers.
FCCPC Chief Executive Officer, Tunji Bello, disclosed that the Commission was examining the circumstances surrounding Uber’s departure, especially issues relating to services that may have remained unfulfilled following the shutdown.
“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said, according to reports.
Uber discontinued its operations in Nigeria on September 2, 2026, bringing an end to its 12-year presence in the country.
The company, which launched its Nigerian operations in Lagos in 2014 before expanding to other cities, said the decision followed a review of its business priorities and investment focus across Africa.
The ride-hailing company also ended operations in Uganda at the same time but maintained that the decision was limited to the two markets and would not affect its operations elsewhere in Africa.
The FCCPC probe comes amid concerns from riders and drivers over the sudden nature of the shutdown and the possible implications for outstanding transactions, services and other customer-related obligations.
Uber had stated that its support channels would remain available for a limited period after the shutdown to assist customers with outstanding issues.
The company also said it would continue to handle customer data in line with applicable privacy and data-protection requirements.
The development has also generated renewed discussion within Nigeria’s ride-hailing industry, where Uber faced growing competition from platforms such as Bolt and inDrive, alongside rising operating costs and broader economic pressures.
The FCCPC’s investigation is expected to establish whether Uber adequately addressed its consumer obligations during the exit process and whether any regulatory or consumer-protection issues arose from the manner in which the company discontinued its Nigerian operations.
Uber has previously said its decision to leave Nigeria was not connected to recent regulatory issues involving e-hailing operations at Nigerian airports, describing the exit instead as a result of a broader review of its business priorities.
The Commission’s investigation underscores the importance of ensuring that businesses operating in Nigeria uphold their consumer-protection obligations, including when withdrawing from the market.
