Globacom’s strong performance in resolving customer complaints highlights its commitment to customer satisfaction, regulatory compliance and improved service delivery.
Globacom has exceeded the Nigerian Communications Commission’s (NCC) targets for resolving customer complaints in August 2026, earning recognition from the telecommunications industry regulator for its performance in addressing consumer concerns.
In a letter signed by Kabiru S. Haruna, Principal Manager, Consumer Protection and Advocacy, Consumer Affairs Bureau (CAB), the NCC confirmed that Globacom surpassed the prescribed complaint resolution thresholds for Level 2 (L2) complaints.
The Commission acknowledged the achievement as a reflection of the telecommunications company’s commitment to regulatory compliance, customer satisfaction and enhanced service delivery.
It urged Globacom to sustain its performance and continue taking steps to improve service quality and strengthen its response to customer complaints.
Globacom attributed the achievement to its consistent investment in staff development and modern technology.
According to the company, regular training for customer-facing personnel, alongside technological improvements, has enhanced the efficiency of its complaint management process.
The company reaffirmed its commitment to addressing customer complaints promptly and effectively, while continually improving the quality of service and overall customer experience.
The recognition underscores the importance of effective complaint resolution in strengthening consumer confidence and promoting accountability in Nigeria’s telecommunications industry.
